Operational Management
- Implement processing efficiencies.
- Regularly review processing procedures.
- Capacity planning.
- Dedicated & Specialized services.
- Query management and resolution.
- Manage GRG service levels.
- Make sure that customers and outsourced staff are trained on processing procedures and new services.
- Work closely with service providers.
- Monitor the developments of the service providers.
- Manage poor performers.
Reporting
- Prepare monthly departmental reports to capture the progress, performance and quality in order to verify all the processes that has been implemented through the month.
- Provides management with accurate reports, regarding all aspects of Strategic Planning, along with conclusions and recommendations.
Skills
- Understanding of policies and procedures.
- Systems used in CIT and GRG reconciliation systems.
- Systems used in cash centers.
- Team Management.
- Excellent communication skills.
- Time Management Skills.
- Analytical and Logical Thinking.
- Microsoft Office Skills.
Education
Bachelor’s Degree in Business Administration or any related subject.
